We know that you will be pleased with your purchases from simplybedsonline.co.uk. However, there may be occasions when you will need to return items to us.
Items damaged in transit
If any items were damaged in transit, we ask that you report this to us within 24 hours from receipt of the goods. If the items are visibly damaged on receipt, we ask that you contact Simplybedsonline.co.uk on 0844 8007747 to discuss the best course of action. The delivery drivers’ documentation must be signed damaged even if the goods are accepted.
Any claim for damaged goods without the delivery drivers documentation signed damaged may be refused.
Items faulty on arrival
If your items are faulty on arrival, i.e. the packaging is intact but the product does not work or the damage is not visible until the item(s) have been unpacked, you have 24 hours in which to inform us of the fault. This should be done by emailing us on the customer service email. Please note that if this is not reported within the time frame outlined refund will be refused.
Once we have verified the fault, we'll either issue a replacement or full refund to you via your original payment method.
We check returned items, and if a returned item is found not to be faulty by our technicians we will either return the item to you or deduct the delivery and collection cost's from your refund.
Items should be returned in their original packaging complete with all accessories and documentation.
Need to return your item
You can request a return by contacting us on the 0844 8007747 number or simply emailing us on the customer service email. We ask that you provide full details of the reason for returning the item. before returning.
For a full refund to be made, all returned items must be in a 'Saleable' condition. For example an item being returned as not required should still be in its original packaging and any sealed containers should still be sealed with all wrappings still intact. Goods being returned as not required should not have been used. For faulty items the original packaging materials should be used to protect the item from any damage during return transit, as any further damage occurring during return transit caused by inadequate packaging will result in a charge being deducted from any refund due, to the value of correcting said damage.
If on the agreed collection date the collection fails there will be a rebooking charge. This will be a minimum of £35.00
Once your item is received back and the necessary checks have been done, we will email you to update you regarding the refund/replacement to be issued.